Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,343

members

6

online now

1,953,181

discussions

Top

why is xfinity deleting my emails

New Poster

why is xfinity deleting my emails

Why is xfinity deleting my emals?  I have checked "Never" in "Preferences" in "Email"  and it deletes some of them every now and then.  AND, they don't show up in "Trash".  I don't want automatic deletion!  HELP!

Email Expert

Re: why is xfinity deleting my emails

Do you have the account set up on more than one device/computer?  Because the settings in an email client like Outlook or Thunderbird, or the mail app on a smartphone or tablet will override the settings in your Comcast email preferences.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon