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why can't I cut and paste in my emails

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why can't I cut and paste in my emails

When I use the Ctrl/C, Ctrl/V, or Ctrl X keyboard functions, or even seclecting and trying to move text with the curser, I get a message about fragments and ends with connectxfinity.com/app/suite.  What can I do to have full normal editing functions in my xfinity email accounts that seem to work fine with other providers???  This has caused much frustrations and accidental deletes of messages... please help!