Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,399

members

1,100

online

36,050

topics

Top

where do i find the option in xfinity email to check "mark as read"?

New Poster

where do i find the option in xfinity email to check "mark as read"?

when composing an email I would like to make sure that the receiptient has read the email but i cannot find that option to chose before i send the email

Email Expert

Re: where do i find the option in xfinity email to check "mark as read"?

If you are using the old email format in Comcast, it does not have that option, unless you enable the account in a desktop email client like Outlook or Thunderbird.  The new email format does have the feature.  Two considerations are that a)  Compliance on the part of the recipient is voluntary.  They are free to ignore read requests.  b)  Not all email programs support the use of read receipts.   So even if you send one, your recipient might not see it.

 

If you are on the new format, while in the compose page, click on "Options" to the right and above the message toolbar.  The last item you see will be read receipts.  If you want the recipient to respond to you, you need to include a request like "Please acknowledge receipt of this email", or something similar.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: where do i find the option in xfinity email to check "mark as read"?

Unfortunately, Latoque's response is of no value because it does not address the question that was asked. Instead, it tells how to get a read receipt which is a completely separate and completely unrelated issue. I have the same question about marking e-mails as read. I can of course select the e-mail and use the "three bar menu" to manually mark the e-mail as read, but I'd prefer the option for automatic marking once I've read the e-mail. Anybody have a solution?
Email Expert

Re: where do i find the option in xfinity email to check "mark as read"?


KidWizard wrote:
Unfortunately, Latoque's response is of no value because it does not address the question that was asked. Instead, it tells how to get a read receipt which is a completely separate and completely unrelated issue. I have the same question about marking e-mails as read. I can of course select the e-mail and use the "three bar menu" to manually mark the e-mail as read, but I'd prefer the option for automatic marking once I've read the e-mail. Anybody have a solution?

What the OP was asking is nothing to do with what you are asking about.  Two very different things.  The OP was asking about how to know if the recipient actually opened and read an email sent to them by the OP.  What you are asking is how to mark messages in your Inbox as read.  When you open an email in the Inbox list in the webmail UI it should be automatically marked as read by default.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 3 replies
  • 227 views
  • 0 kudos
  • 3 in conversation