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what happen to my email

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what happen to my email

i sign in to my email and i lost all my save info on there address book everything

as if i am a new email account 10 years of info gone

Email Expert

Re: what happen to my email

The address book is actually provided by a company called Plaxo.  They do automatic back-ups of your contacts.  To see them, from the Inbox page go to Address Book, and then once on the landing page look at the upper right side of the page for "Backup and Restore".  It looks like this---------------------------

 

 

Screen Shot 2016-02-10 at 9.03.17 AM.jpg

 

 

Click on that and you should see a list of backups by date.  Choose the one you want and you should be good to go.




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Official Employee

Re: what happen to my email

Hi don2karen, if you are missing email as well please check if the email recovery option and see if the missing emails are there.

 

http://customer.xfinity.com/help-and-support/internet/recover-deleted-email/

 

Thank you




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