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viewing e mails

New Poster

viewing e mails

once I click to open  an email ....... the screen it does not come up. I receive a continual searching process which is indicated by rotating circles. After a while it is reverts back to the previous screen

showing the number of e mails and  the  subject of what the e mail .

Any suggestions so I can retrieve the e mails

Thanks

TD

Email Expert

Re: viewing e mails


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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New Poster

Re: viewing e mails

Thank you for your response...it worked

TD

Email Expert

Re: viewing e mails

Others reading this thread will want to know------which of the suggestions was it that solved your issue?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: viewing e mails

I changed my browser to Chrome and it worked.

Td