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videos on Comcast home page

New Poster

videos on Comcast home page

When I am on the Comcast home page and click on an item I get the audio but not the video. why?

Email Expert

Re: videos on Comcast home page

Are you using Chrome for your browsing?  If so, open an incognito session and the videos should play for you.  This is a known issue.




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New Poster

Re: videos on Comcast home page

unfortunately I do not know what an incognito session is

Email Expert

Re: videos on Comcast home page


BriarJim wrote:

unfortunately I do not know what an incognito session is


It's a private browsing session.  All the popular browsers have it under different names.  In Chrome, click on the File menu and you will see it, or use the keyboard shortcut Shift-Cntrl-N.




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