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video commercials

New Poster

video commercials

i am suddenly getting intermittent 15 sec (videos) commercials for all kinds of products and services (incl Sprint) upon opening or closing my xfin connect email. How can i stop it?

Gold Problem Solver

Re: video commercials

Do you have your Pop Up blocker enabled?

You can download and install Ad Blocker Plus that blocks all ads.

(https://adblockplus.org/)

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Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: video commercials

this is on a samsung galaxy droid phone. my email client is outlook.  it just started last week. happens intermittenly upon open or closing email. the 15 sec commercial plays and it cannot be stopped. there is nothing to click on until the end when i get a 'buy here' or  X to delete. cache cleared for most apps. pop up ads don't bother me. commercials with sound ARE a problem. this does NOT occur on my main computer.