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usb not recognizing

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usb not recognizing

When I plug a device into a usb, I can't find it. I hear a tone. I updated all the drivers and the best ones are updated-What to do?

Service Expert

Re: usb not recognizing


ronche wrote:

When I plug a device into a usb, I can't find it. I hear a tone. I updated all the drivers and the best ones are updated-What to do?


What device are you plugging into the USB port?


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Re: usb not recognizing

Geek, I have plugged in a gps and firbit flash drive. I hear a tone ,but I can't find it. I can put a sd card asnd it shows up. I'm not very computer savey. Thanks for any help

Service Expert

Re: usb not recognizing


ronche wrote:

Geek, I have plugged in a gps and firbit flash drive. I hear a tone ,but I can't find it. I can put a sd card asnd it shows up. I'm not very computer savey. Thanks for any help


For drives on a Microsoft Operating System, once you hear the "connection" tone, press the Microsoft "FLAG" and the E key together.  This will open up an Explorer window.  Look below your C: Drive for the Drive letters associated with your removable drives.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Re: usb not recognizing

geek, I looked under the os c drive and I don't see any removable drives. I clicked on drives under osc and I see nettwork-storage- system and video. I am sorry for being so dumb on this,but I do appreciate your trouble with me. I have a Dell desktop inspiron with windows 10. don't know if that has any bearing.

Service Expert

Re: usb not recognizing


ronche wrote:

geek, I looked under the os c drive and I don't see any removable drives. I clicked on drives under osc and I see nettwork-storage- system and video. I am sorry for being so dumb on this,but I do appreciate your trouble with me. I have a Dell desktop inspiron with windows 10. don't know if that has any bearing.


Can you open the "Storage" icon?  Is there anything listed there?  Perhaps an unmounted volume?


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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