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unable to receive emails

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unable to receive emails

not receiving emails, I do know what else to do.

Problem Solver

Re: unable to receive emails

Hi alfie,

 

I have been having some of the same problems. I need to ask you 2 questions to see if your problem is the same as mine. If you answer yes I want to see if my solution works for you.

 

Here are my questions.

 

1)  Are you using Windows 10 ?

2) If yes to #1 - Are you using the Norton Anti-Virus from Comcast (version 22.5.2.15)

Email Expert

Re: unable to receive emails


alfie1 wrote:

not receiving emails, I do know what else to do.


Check to see if your "Safe List" is enabled--------------

Click on "My Account" at the top of your screen. It should ask you to sign in again. When you have done so, it should take you to a page with four tabs at the top that say "Overview", "Billing and Payments", "My Services", and "Users and Preferences". Click on "Users and Preferences" if it's not open already, and you should see another page with your name and address, account number and other things. You should see two tabs----"Basic Settings", and to the right of it ------"Email Settings". Click on that and you will see several choices including the Safe List. If it's enabled the button will be green.

When the Safe List is enabled, the only emails that will go to your Inbox will be from addresses or domains you deliberately put on that list manually. Nothing else will get through. So if it's turned on, you need to turn it off. It has been known to become enabled by itself, with no action on your part.




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