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unable to email an attached newsletter

Frequent Visitor

unable to email an attached newsletter

I have been publishing a news letter for our club going on six years.  this months newsletter, when sent, was not received. I have had prior problems with size when publishing.  This newsletter is under 4000 KB and I have attached and sent larger.  I have one club member that received the newsletter on a mac book.  I have a mac book in addition to other computers however I did not receive the email with the attached newsletter.  I can send and receive emails without attachments.  Why is this newsletter not being received?

Email Expert

Re: unable to email an attached newsletter

Call Comcast security and see if there is a blocking issue.  Mailing lists can be problematic-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Frequent Visitor

Re: unable to email an attached newsletter

I have contacted comcast.  There response was "that my cables to the house may be the problem and they need to come out a check it".  However that doesn't explain why Two of the individuals on my mailing list did in fact receive the newsletter.

Email Expert

Re: unable to email an attached newsletter

If you called the number I post upthread, call them back to get a different rep.  Your issue has nothing to do wth cables.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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