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unable to access my email

Regular Visitor

unable to access my email

unable to acces my email I have tried everything with now results, I keeps taking me back to the watch tv page
New Poster

Re: unable to access my email

This is making me mad I cant get to my email either. They need to put it back the way it was. i need to be able to get my mail.

Email Expert

Re: unable to access my email

Both of you---------------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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New Poster

Re: unable to access my email

I here you they think they are improving things and they are making it harder for there customers