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unabel to view pictures sent to my email

New Poster

unabel to view pictures sent to my email

I am unable to view pictures sent to my email, why?

Email Expert

Re: unabel to view pictures sent to my email

You need to be more specific.  Exactly what happens when someone sends you a photo?  Are they sending it in the body of the email, or only as an attachment or what?




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New Poster

Re: unabel to view pictures sent to my email

I apologize for not being more detailed.   I can not view pictures that are sent in the body of the email. 

Email Expert

Re: unabel to view pictures sent to my email

Does anything at all appear?  I can't see what you are looking at.




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New Poster

Re: unabel to view pictures sent to my email

Nothing appears in the body of the email.  In the body there should have been 2 pictures.

Email Expert

Re: unabel to view pictures sent to my email

Without knowing how the other person sent them, one thing I can guess is that they were too big.  Try sending yourself an email from some other non-Comcast account you have like Yahoo or AOL or something, and include a photo in it from your computer.  Does it get through OK?




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Service Expert

Re: unabel to view pictures sent to my email

Is the body completely blank or is there something like <img001.jpg> ?  Do you have HTML checked, or Plain Text?




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