Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,727,570

members

59

online now

1,889,442

discussions

Back to Top

timeout on sending email

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 3
499 Views

I got this message several times:

 

Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

 

Some history:

I was ahving problems sending email.  I remembered the note about changing the outgoing port.  

So, I did that and am now getting the time out issues

2 REPLIES
Posted by
Gold Problem Solver

Message 2 of 3
475 Views
Which email client and version are you using?

Did you change your SMTP (outgoing) to port 465 with SSL ON.? AND, did you check the box under Server tab that says, "THIS SERVER REQUIRES AUTHENTICATION"

CC


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Official Employee

Message 3 of 3
457 Views

Please let us know if what Carol asked you to check isn't the issue (I suspect it is).


rhalecki wrote:

I got this message several times:

 

Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

 

Some history:

I was ahving problems sending email.  I remembered the note about changing the outgoing port.  

So, I did that and am now getting the time out issues







Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon