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spam

Regular Visitor

spam

On the email there's a box for spam.  If I send something to it, it's still there, and I don't know what good it does.  Any help? I.e. what is it for?

Email Expert

Re: spam

Are you referring to the Spam button in the toolbar, or the Spam folder or what?  If you mean the button in the toolbar, when you select a message and then click on that button, it should move the email to your Spam folder.




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Regular Visitor

Re: spam

Then I guess I'm referring to the spam folder.  What is it for?

Email Expert

Re: spam

All email providers have a Spam or Junk folder as part of the default folders list.  Anything that the Comcast filters deem to be spam should go to that folder unless it's from known spam sources, in which case you never see it at all.  But the purpose of that folder is for you to check it periodically to make sure no legitimate emails got routed there in error.  This can happen in any email system, and is known as "false positives".  You should look at it on a regular basis for that reason.




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Gold Problem Solver

Re: spam

If Comcast never puts anything in your Spam folder, check

      (gear icon) / Settings / Mail / Advanced Settings / Spam Filtering

and ensure the "Enable spam filtering" and "Save a copy of emails marked as spam" checkboxes are both selected.

Regular Visitor

Re: spam

Thanks.  Mine must not be turned on.  Someone else gave instructions how to enable it, but I haven't found out how on windows 10.

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