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spam emails are going to in box

Regular Visitor

spam emails are going to in box

my inbox is filled with spam emails and spam box is empty?

Gold Problem Solver

Re: spam emails are going to in box

Check your settings in webmail. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected. See https://www.xfinity.com/support/articles/spam-filters-and-email-blocking or https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience.

 

If both settings are already active, Comcast Security Assurance might be able to help you. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.