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secondary user's emails

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secondary user's emails

Primary account holder passed away.  A new account had to opened. The secondary user emails were transfered to the new account number with one secondary user now being the primary user. Only the primary email can be accessed, the other emails get error message: 

 

If you landed here when attempting to configure "Advanced Call Forwarding" on Xfinity Connect, it is becausethe Xfinity Voice 2go "Advanced Call Forwarding" feature is not currently available for your level of service(Xfinity Voice only or Xfinity Voice & Xfinity TV).

At this time you cannot have calls forwarded from your Xfinity Voice home number to your mobile devices orto your Personal Phone Numbers. This feature should be available in the near future. Please look for an e-mailin the beginning of July letting you know when the Advanced Call Forwarding feature will be enabled.