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saved e-mail folder

Frequent Visitor

saved e-mail folder

The saved e-mail folders that I set up are now gone. The in box, spam, sent and deleted folders are still there. How do I get the saved folders back?

Email Expert

Re: saved e-mail folder

Look to the left of the other folders for a small black arrowhead.  If you see one click on it.  Do the missing folders reappear?  In the new format, click on "My folders".




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Frequent Visitor

Re: saved e-mail folder

There are no small black arrows to the left of the other folders.

Email Expert

Re: saved e-mail folder

Then you need to call Comcast security and ask them to look at your account-----------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: saved e-mail folder

Thank you for your time and help. I will call them tomorrow.