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recovering old email address

Regular Visitor

recovering old email address

I inadvertantly changed my email address and user name. How do I have emails sent to my old address routed to my new one?  Comcast doesn't seem to allow me to set up my old address and user name.

 

 

Email Expert

Re: recovering old email address

When you delete a user ID, it is suspended for 90 days, after which it is released back into the pool of available IDs for any other Comcast HSI customer that want's to claim it.  If anyone sends an email to it they will get a bounce message of some kind indicating that it is not a valid address, or "not our customer".  The only way to try to get it back is to call Comcast security and see if they can recover it for you and reinstate it-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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