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recover emails

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recover emails

how do I recover lost emails?

 

Email Expert

Re: recover emails

Are these emails that you deleted yourself, or did they just vanish on their own?  If you deleted them-----------------

 

You have a feature called “Recover Deleted Items”. It appears only in the default Full version of XC. It is intended to recover emails that you deleted to the Trash folder. To see it, right-click on the Trash folder. You will see a small pop-up menu, and the last choice at the bottom is “Recover Deleted Items”. Click on it and it will open a window showing emails that you deleted. It is supposed to go back 15 days, but may go back farther than that. From that window you can restore emails to any folder you have. Select the ones you want and then click on the little folder icon at the top of that window. That will display all your folders, and you can move your selection to any one you want.

If the emails went missing for any other reason, the feature supposedly won’t show them. E.G: if your deletion schedules deleted them or you have a malware infection of some kind.


Or use this link:

http://customer.xfinity.com/help-and-support/internet/recover-deleted-email/

 

 

If they vanished by themselves----------------

 



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.




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