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received email w/ attachment "Error while loading message content The HTML content is invalid and ca

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received email w/ attachment "Error while loading message content The HTML content is invalid and ca

Hi!  When I receive email with attachments (word doc, etc) from a particular person, I am unable to see or open the attachments.  I get the following error in red: 

Error while loading message content

The HTML content is invalid and cannot be displayed
 
I can receive the same message with attachments to another email with no issues and I can even forward it from that other email to this xfinity/comast email address and it's fine.  What do I need to do so I can receive emails with attachments from this sender so I don't get the error message per above?