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read emails

New Poster

read emails

My emails used to be marked read as soon as I read them.  Now I have to manually mark them read?  Any way to change this?

Email Expert

Re: read emails

If you open a message in the list it should be automatically marked as read.  That is the default and there is no way to change that.  How are you accessing your email?




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New Poster

Re: read emails

Going through the xfinity site through Firefox. 
When I click on the email to open it, then read it, and it is not showing as read.  I have to click on the envelope again to mark it as read.  I would think the default would be to automatically mark it read but it doesn't.  This just started about a week or so, apparently when an update was made to the email.  Thanks for responding.

Email Expert

Re: read emails


Try clearing out Firefox's cache/browsing history. When you have done that, close it out  and re-start it in a fresh session. If that doesn't do it, then try using a different browser.




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New Poster

Re: read emails

So, hate to sound stupid, but I guess I am about how to clear out Firefox's cache/browsing history??  Thanks for your help Latoque.

Email Expert

Re: read emails

Click on the link below.  When you get onto the Mozilla site scroll down to "How do I clear my history?"  You will want to select "Everything".

 

https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox




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New Poster

Re: read emails

I'll give it a try.  Thanks again.

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