Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,323

members

72

online now

1,952,467

discussions

Top

"XFINITY ID Registration Deactivated"

ANSWERED
New Poster

"XFINITY ID Registration Deactivated"

I received an email from "My XFINITY" (noreply@xfinity.net) with the Subject Line "XFINITY ID Registration Deactivated", stating that my XFINITY Account had been temporarily deactivated pending my consent to XFINITY's Electronic Communications Delivery Policy.  There was a link in the email stating "Click Here to Confirm the ID Registration (XFINITY ID or Email)". There was a statement in the email saying that "If you choose to ignore our request, your account will be deactivated."  I am 99.9 percent certain this is a scam, but I wanted to confirm and to alert both Comcast and other XFINITY customers who may have received a similar message.  Most of the time such scams are pretty obvious, with spelling and grammar errors, etc., but this one was much more "professional" looking and I almost fell for it (I did not open the link.)

Accepted Solution

Re: "XFINITY ID Registration Deactivated"

See here about legitimate emails from Comcast---------------

 

Phish or Legit?

 

You can report such scam attempts here-------------

 

https://constantguard.xfinity.com/help/report-abuse/

View answer in context
Email Expert

Re: "XFINITY ID Registration Deactivated"

See here about legitimate emails from Comcast---------------

 

Phish or Legit?

 

You can report such scam attempts here-------------

 

https://constantguard.xfinity.com/help/report-abuse/




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: "XFINITY ID Registration Deactivated"

Hello SLHeyborne, most likely this was a scam e-mail. However, if you would like me to look at your account to see if there was anything compromised,  I certainly can. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon