Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,836

members

18

online now

1,953,739

discussions

Top

phantom emails in spam folder

Frequent Visitor

phantom emails in spam folder

I seem to have 3 phantom emails in my Spam folder that I can't get rid of, any ideas?

Email Expert

Re: phantom emails in spam folder

What happens when you try to delete them?  One thing to try--------from the Inbox page, go to Preferences>>>>>Email>>>>>>Email Deletion Schedule.  Change the Spam folder to one day.  Then 24 + hours later see if they are still there.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: phantom emails in spam folder

Thank you for your reply.  I've tried emptying the folder, and everything else disappears except for the three non-existent emails.  They also show up on my iMac on occasion and then disappear.  I'll try your solution and let you know.

Email Expert

Re: phantom emails in spam folder

You have piqued my curiosity.  I also am using an iMac, and Mac Mail.  I have never encountered the issue you describe in either Mail or in the Comcast webmail.  Did you try deleting the individual messages in the Spam folder instead of emptying the folder?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: phantom emails in spam folder

Let me clarify, there are no actual messages, just a number indicating that 3 messages exist in the folder.  Sorry for any confusion.

Email Expert

Re: phantom emails in spam folder

OK in that case, have you tried clearing your browser's cache/browsing history and then re-starting it?  Or maybe try with a different browser to see if you can duplicate the issue that way?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: phantom emails in spam folder

Good suggestions.  Will try them.  Thanks.