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past years emails

Regular Visitor

past years emails

I cannot locate older emails from past years - help!

Email Expert

Re: past years emails

How are you trying to search for them?  The search criteria are located here--------------------

 

https://www.xfinity.com/support/internet/search-your-xfinity-connect-inbox/




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Regular Visitor

Re: past years emails

Hi - After escalating three levels and over six hours on the phone - four phone calls to them - no calls to let me know the progress - They retrieved up to May of 2017 which does not help as in need all of 2017 - Xfinity and Comcast have left me in the lurch - 

Email Expert

Re: past years emails

Were you by chance using a desktop email client like Thunderbird or Mac Mail or something?  If so, are you also running a backup utility with an external backup drive?  If those things obtain, you could pull up the emails from the backup.  Just a thought.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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