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old comcast modem drop off?

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 7
2,706 Views
where can i take my old modem if i dont have service anymore
6 REPLIES
Posted by
Problem Solver

Message 2 of 7
2,701 Views

Your local Comcast office (check the phone book)...OR...

Call 1-800-COMCAST (IF you've RENTED the modem....) and arrange for a rep to pick it up...

Good Luck!

Posted by
Connection Expert

Message 3 of 7
2,697 Views
Up at the top of this page, click on the light blue Tab and then click on "Service Centers" and provide your Street Address and Zip code it should provide you with several that are close to you.



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Posted by
Service Expert

Message 4 of 7
2,684 Views

If it's a rented modem:

 

When the box is picked up or turned in, GET A RETURNED EQUIPMENT RECEIPT. Make sure it documents that what you returned is modem. If there are any stickers with serial or MAC numbers, make sure those numbers are on the receipt.  Keep the receipt in a safe place.. In the past, Comcast has billed customers for equipment that had been returned. Sometimes they lose track of the equipment and the receipt will be your proof that you turned it in to Comcast.




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Posted by
Connection Expert

Message 5 of 7
2,682 Views

yeah, what sshe said. Smiley Happy

Bears repeating! 

Make sure you get a receipt

and again

Make sure you get a receipt

  

 




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Posted by
Problem Solver

Message 6 of 7
2,665 Views

JMCS wrote:

yeah, what sshe said. Smiley Happy

Bears repeating! 

Make sure you get a receipt

and again

Make sure you get a receipt


I agree:

 

Make sure you get a receipt

 

Posted by
Service Expert

Message 7 of 7
2,655 Views

I speak from experience on the receipts. I had mine when a collection agency informed me that Comcast wanted me to pay for 2 dvr's. I called Comcast immediately and got that cleared up.

 




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