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not receiving email from a single gmail account

Regular Contributor

not receiving email from a single gmail account

For some reason I am not receiving any emails from one individual gmail account.

I was getting emails from that account up until this week.

 

It was never maked as spam.

It is a legit sender.

 

All other gmail senders account are getting thru.

 

How do I find out if it being blocked?

What can I do to fix this problem?

Email Expert

Re: not receiving email from a single gmail account

Comcast security should be able to help with this-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Regular Contributor

Re: not receiving email from a single gmail account

Thanks.

 

They were of no help.

 

They said the sender has to contact the ISP/Email provider and tell them that their emails are being mark as spam.

 

Strange that I received an email from the account just 5 days ago and now nothing. Correction it just showed up in the Spam Folder.

Email Expert

Re: not receiving email from a single gmail account

If it's going into the Spam folder, start marking them as Not Spam to help "train" the filters.  It will take some time and usually a lot of markings to get it right.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Contributor

Re: not receiving email from a single gmail account

I did. Will continue to do so.

It took hours for them to show up.

Regular Visitor

Re: not receiving email from a single gmail account

uncheck the spam filter option- even though the emails do not end up in the spam folder it is marking them as spam 

 

log in to xfinity email 

click on preferences in the top black bar 

click on the email icon

click on spam filtering option

uncheck box "enable spam filter on my account"

this finally worked for me and i got the gmail right away after I did this

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