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not receiving attachment in emails

New Poster

not receiving attachment in emails

When I receive a group email, I do not receive the attachment that was sent. We have determined it is only comcast customers that do not receive the attachment. All others in the group receive it. What do I need to do to receive the attachment?

Email Expert

Re: not receiving attachment in emails

What kind of file is it, and how big is it?




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New Poster

Re: not receiving attachment in emails

It’s the same size attachment I have been receiving for 2 years from the same person. All of a sudden I get the email but no attachment. It is a weekly newsletter sent to about 30 people. Only those with Comcast Internet do not receive the attachment.
Email Expert

Re: not receiving attachment in emails

Then the only thing I can suggest is that you call Comcast security and see if they are being blocked for some reason-----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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