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not receiving any emails

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New Poster

not receiving any emails

I have not been receiving emails since the end of April... I can send emails out, but I am not receiving any incoming emails.  I have changed my password and my security questions....   I have tried sending myself a few emails and they are not coming through...

Accepted Solution

Re: not receiving any emails

Check to make sure that the SAFE LIST is not on in error.

To do:

Sign in with your Primary username and password
Click on My Acccountbat the top og the page
Next- Click on the Users and Settings tab
Now click on the Username not receiving email
Now click on EMAIL SETTINGS
Scroll down to the SAFE LIST and see if it in ON. Button will bevgreen). If it is on, turn it off.
Also in the same area, make sure FORWARDING is not on.

Post back the results.

CC
View answer in context
Gold Problem Solver

Re: not receiving any emails

Check to make sure that the SAFE LIST is not on in error.

To do:

Sign in with your Primary username and password
Click on My Acccountbat the top og the page
Next- Click on the Users and Settings tab
Now click on the Username not receiving email
Now click on EMAIL SETTINGS
Scroll down to the SAFE LIST and see if it in ON. Button will bevgreen). If it is on, turn it off.
Also in the same area, make sure FORWARDING is not on.

Post back the results.

CC


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: not receiving any emails

thank you.... that worked

Gold Problem Solver

Re: not receiving any emails

NOTE:
The Safe List will ONLY allow email through that have been added to the Safe List. ALL other email will be immediately delete and will never reach the Inbox.

CC


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: not receiving any emails

Ok, so there is no way to get those emails... there is nothing in my spam box

Official Employee

Re: not receiving any emails


jmjsmom wrote:

I have not been receiving emails since the end of April... I can send emails out, but I am not receiving any incoming emails.  I have changed my password and my security questions....   I have tried sending myself a few emails and they are not coming through...


It looks your account has "Safe List" turned on.  This means that emails that don't come from addresses which you whitelist are discarded.  My recommendation is to turn off Safe List.

 

-- ComcastDouglasM

 





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Regular Visitor

Re: not receiving any emails

I am having the same problem.  I tried all the things suggested.  Safe list is not on.  Forwarding is not on.  I can send email but haven't received anything since Wed.  One concern I have is whether in trying to restrict specific spam messages that I kept getting perhaps I set the fliter so strict that it's restricting all incoming mail.  I looked back at my fliters to see if I could clear some of the extra details I added to the fliters but all I have access to is the name and email addres of those I filter, not the add ons that I included when I created the filters.

 

I have an Outlook email account but I am using comcast Infiinity Connect. (Stopped using Outlook as for a long time now I've not been able to send messages from the Outlook account.)  I did check the Outlook account and no messages are coming into it either. 

I have a Mac and generally use Foxfire.  Tried it on Safari but comcast mail isn't working any better there. 

I have not cleared the cache.  Won't I lose a lot of other things by doing this? 

Email Expert
Moved:

Re: not receiving any emails

Official Employee

Re: not receiving any emails

kmile, I just wanted to check and make sure things were working for you.  I see messages were going to your account.  Thanks





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon