Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,312

members

1,294

online

28,756

topics

Top

no filter rule available

Regular Visitor

no filter rule available

When I click on the gear on the email page the option ti create a filter isn't displayed.

Service Expert

Re: no filter rule available


gloveman4 wrote:

When I click on the gear on the email page the option ti create a filter isn't displayed.


Click on the Gear, then on Settings.  You will find Filter Rules listed under Mail on the left hand side.  Click on that and then on the Add New Rule button.

 
 
 



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: no filter rule available

 

there is no MAIL listing and no FILTER RULES there

Service Expert

Re: no filter rule available


srosbert wrote:

 

there is no MAIL listing and no FILTER RULES there


Are you in the new webmail [appsuite] or the old webmail [zimba]?  The location bar [URL] will tell you which one.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Service Expert

Re: no filter rule available


gloveman4 wrote:

When I click on the gear on the email page the option ti create a filter isn't displayed.


Let me also add that if you're in a open email you should be able to click on the "hamburger" [three lines next to the word Delete] and see the option to create a filter rule.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: no filter rule available

I am in the new appsuite. None of the solutions listed above work.

Frequent Visitor

Re: no filter rule available

OK, but the "Create filter rule" does nothing when I click on it.  And threre's still nothing about filters anywhere else. 

Service Expert

Re: no filter rule available

In Appsuite, click on the gear and then on Settings.  Are you able to see this? :

 

add filter rule.JPG




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: no filter rule available

It  appears that clicking the "Create filter" changed something--although in never gave me an opportunity to do anything.  The third option under Mail magically appeared the next time that I went to Settings.

 

Over the past couple of weeks I've tried every one of the options under Mail at least a half dozen times.  There were always just four choices, until today.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 8 replies
  • 354 views
  • 0 kudos
  • 4 in conversation