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no email

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no email

0ne of my accounts can't access email.

Email Expert

Re: no email

Exactly what happens when you try?  Are you using the Comcast webmail or a client like Outlook?




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Regular Contributor

Re: no email

In the same household, my wife's email incoming works and mine doesn't..only outgoing works for me.

Email Expert

Re: no email


tbill1 wrote:

In the same household, my wife's email incoming works and mine doesn't..only outgoing works for me.


What happens when you try to send out an email?  Are you getting any kind of an error message?




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Regular Contributor

Re: no email

My outgoing works

 

Email Expert

Re: no email


Ooops, sorry.  I misread it.  

 

Check to see if your "Safe List" is enabled--------------

Click on My Account" at the top of your screen. It should ask you to sign in again. When you have done so, it should take you to a page with four tabs at the top that say "Overview", "Billing and Payments", "My Services", and "Users and Preferences". Click on "Users and Preferences" if it's not open already, and you should see another page with your name and address, account number and other things. You should see two tabs----"Basic Settings", and to the right of it ------"Email Settings". Click on that and you will see several choices including the Safe List. If it's enabled the button will be green.

When the Safe List is enabled, the only emails that will go to your Inbox will be from addresses or domains you deliberately put on that list manually. Nothing else will get through. So if it's turned on, you need to turn it off. It has been known to become enabled by itself, with no action on your part.

 




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Official Employee

Re: no email

How are you checking your mail?  I see messages going to your account.  Is it possible you have configured another device to download all of your mail?  Have you checked via the Webmail?





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