Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




newest version of Email

Regular Visitor

newest version of Email

I find that the newest version of email presents many problems,  Frankly I would rather not use it at all.  Can I have the old version back.
Silver Problem Solver

Re: newest version of Email

Just use one of the many free E-Mail clients.

Gold Problem Solver

Re: newest version of Email

No, you cannot.  But do know that you can use any email program you prefer instead of using Xfinity Connect.  Free ones include:  Gmail, Thunderbird, Windows Live Mail.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Regular Contributor

Re: newest version of Email

I've downloaded an eMail program called Thunderbird to my laptop.  It fetches my Comcast eMail every five minutes ... or whenever I click on "Get eMail."  I've used this for years and prefer it over accessing eMail on the internet.