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new e-mail format

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new e-mail format

After having been coerced into the new e-mail format (shades of Microsoft and Windows 10) I spent an hour chatting with "Kenny" about getting the old version back.  Result:  Call this number -- they will take care of it.  Called the number -- they know zero.  Got a promise to forward the complaint to the proper tech people who would call me back.  Right.  Still waiting on that one.  I don't know why Comcast chose not to give users the option to refuse the new technonogy, but it fits the pattern of lousy customer service,  From past experience, I believe Verizon is just as bad, but I think I'm getting ready to give them another shot.

 

If it's possible to go back to the old format and there is some one out there who knows how, please let us all know.

 

Mike

Regular Visitor

Re: new e-mail format

I agree with you completely. I definitely liked the old format better. If it's not broken, DON'T change it!!!!