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my saved and delet and sent foldr disappeared

Regular Visitor

my saved and delet and sent foldr disappeared

All my folders on the left side of my new email disappeared and have no idea how to get them to appear again

Email Expert

Re: my saved and delet and sent foldr disappeared

Look to the left of the word "Mailboxes" at the top of the folder pane for a small black arrowhead.  Click on it.  Do the folders reappear?




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Regular Visitor

Re: my saved and delet and sent foldr disappeared

The word "Mailboxes" also disappeared from there. I just have a plain screen there.

Email Expert

Re: my saved and delet and sent foldr disappeared


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.








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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Regular Visitor

Re: my saved and delet and sent foldr disappeared

The only way I can get them back is with a REFRESH. Now when I go into my Fast Connect Protection Suite and click on Comcast that I have put in there I have no Problem.