Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,791

members

36

online now

1,952,702

discussions

Top

my internet does not show video now, only audio.

New Poster

my internet does not show video now, only audio.

My home page  no longer shows videos, I only hear audio when I try to watch something on the screen.  Say I wanted to see Tom Hanks selfie with a newly wed couple in Central Park yesterday, only the audio portion is working, the video is not seen.  Any suggestions please?

 

Email Expert

Re: my internet does not show video now, only audio.

Are you by chance using Chrome for your browser?  If so this is a known issue.  Try using another browser and see if the videos play for you.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 174 views
  • 0 kudos
  • 2 in conversation