Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,319

members

49

online now

1,954,159

discussions

Top

my email is acting crazy

New Poster

my email is acting crazy

For about the last month i have been having trouble with my email. When i first log in and check my email i can see all the new email in order  as it should be. If I check one single email and go back into my inbox they are all jumbled and the new email is not in sight. Now if I log out and resign in they are all back until i read the next email. its crazy to have to do that over and over again. I called comcast 2 times today and the 2 guys whom barely spoke english and seemed very uninformed with the comcast operating system were no help. Does anyone else have this problem

Email Expert

Re: my email is acting crazy

In the Inbox page, look for "View" in the toolbar above the message list.  Check to make sure it's set to "By Message" instead of "By Conversation".  Does that help?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: my email is acting crazy

going to try that now

 

New Poster

Re: my email is acting crazy

no that did not help because it was already set to view by message

 

Email Expert

Re: my email is acting crazy

OK next step is to set your sorting option.  At the top of the message list you should see "Sort by: xxxxx"    Put your mouse pointer in the grey area to the right of that and right-click it.  You will see this--------------------------

 

Sorting Options from Gray Bar 03:04:2015.jpg

 

 

Choose the option you want to use as a criteria.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: my email is acting crazy

sorry i am not seeing that option. am i supposed to see it in my email main page?

 

Email Expert

Re: my email is acting crazy

 Are you on a desktop or laptop computer?  If so are you using only the Comcast webmail interface?  Or are you using an email client like Outlook, Thunderbird or Windows Mail?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: my email is acting crazy

i found it and it seems to be working!!!! Thank you so much