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my e-mail account

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my e-mail account

I"m no longer a comcast customer however, I was told I could keep my e-mail account I have been trying yo log in and I can't, please assist me to accesss my e-mails. Amelia Thom

Service Expert

Re: my e-mail account


Am9 wrote:

I"m no longer a comcast customer however, I was told I could keep my e-mail account I have been trying yo log in and I can't, please assist me to accesss my e-mails. Amelia Thom


This is a feature that was supposed to have been implemented 4/12/2016, but there have been problems getting it started up.  Unfortunately, for you it means you have probably lost that account now and all of the emails with it.  Smiley Sad




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Email Expert

Re: my e-mail account


Am9 wrote:

I"m no longer a comcast customer however, I was told I could keep my e-mail account I have been trying yo log in and I can't, please assist me to accesss my e-mails. Amelia Thom


What Again said is true, but there is a slim possibility your account might be recovered.  So I'm escalating this to the forum administrator to see if it can be done.




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Official Employee

Re: my e-mail account

Hi Am9, I can research this to you and forward the appropriate team if needed. I will send you a private message to further assist with your e-mail issue.

 

Thank you




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