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missing charity folder from Comcast email

Regular Visitor

missing charity folder from Comcast email

My charity email folder disappeared.    All other folders are there.  It had probably 300 emails in it.  It was there on the 14th.  I tried to delete an empty folder and it wouldn't let me do it, so I'm sure it wasn't something I did.   I have records so I'm more concerned about how it happened.  Thanks.

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Email Expert

Re: missing charity folder from Comcast email

Look to the left of the other folders for a small black arrowhead and if you see any click on them.  Does the folder reappear?




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Regular Visitor

Re: missing charity folder from Comcast email

There was not a small arrowhead to the left of any of the folders.  The only one was in the very top on the left and it just indicated inbox.  Thanks

Regular Visitor

Re: missing charity folder from Comcast email

The charity folder is still gone.  I appreciate your help.

 

Email Expert

Re: missing charity folder from Comcast email

I'm goling to escalate this to the forum admins and see if we can get someone to look at your account.  If it wasn't deleted or nested, then something else is going on.  They might not respond until next week because of the holiday weekend.




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Admin1

Re: missing charity folder from Comcast email

Hi kittydav -- If you have been unable to locate that email folder, you try the steps below to recover your missing emails:

 

Right click on Trash (CTRL + click on Mac computers with single-click functionality).

Select Recover Deleted Items.

All items available for recovery will be displayed.

Highlight items that you wish to recover, then select Move selected item(s).

Select the folder where you wish to place the recovered items and click OK. The items will be moved to the selected folder.

 




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Regular Visitor

Re: missing charity folder from Comcast email

I have a pc and right clicked on trash.  There was no option to recover old emails and those there were recently moved to

trash.  I really appreciate your help, but I am not going to spend any more time with it. I have other records. Kudeos to both 

of you.

Email Expert

Re: missing charity folder from Comcast email


kittydav wrote:

I have a pc and right clicked on trash.  There was no option to recover old emails and those there were recently moved to

trash.  I really appreciate your help, but I am not going to spend any more time with it. I have other records. Kudeos to both 

of you.


Just for your reference, that option should be there.  In the new email format it looks like this-------------------------

 

 

Screen Shot 2016-12-29 at 3.42.24 PM.jpg

 

 

If you're still on the old format, it looks a little different but right-clicking should bring it up all the same.




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Regular Visitor

Re: missing charity folder from Comcast email

Thanks.  I will look again.

Regular Visitor

Re: missing charity folder from Comcast email

Thanks to you, I found the deleted emails and can now move them to a new folder.

Email Expert

Re: missing charity folder from Comcast email

Outstanding!  I'm curious though;  did you find the individual emails, or the folder itself, and then the messages?




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Regular Visitor

Re: missing charity folder from Comcast email

I found just the emails, but no folder.  There was a small black arrowhead on the right of all the remaining folders. ThanksSmiley Happy