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mailboxes

Regular Visitor

mailboxes

peronal mailboxes disappeared

Email Expert

Re: mailboxes

To the left of the word "Mailboxes", look for a very hard-to-see little black arrowhead.  Click on it.  Do the folders reappear?




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Regular Visitor

Re: mailboxes

No.The lost personal mailboxes do not reappear. Thanks. Any other idea?.

Email Expert

Re: mailboxes

I would change your password and secret question and answer.  It could be that you picked up some malware.  Then call Comcast security and ask them to look at the account-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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Regular Visitor

Re: mailboxes

Thanks for your assistance. I will contact Comcast.

Regular Visitor

Re: mailboxes

After talking to Comcast customer service, their final assistance was that the my personalized folders are lost. Even though we have Norton, they are saying malware may have got in. Don't keep anything important on personalized folders on Comcast.