Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,798

members

57

online now

1,952,129

discussions

Top

lost folders

New Poster

lost folders

Suddenly I am missing almost 80% of my email folders (on the left)???

Regular Visitor

Re: lost folders

All of my folders went missing on 11/14.  Irreplacable things like pics and emails from my deceased Father.  I have spent hours with customer service, talked to a 5th tier supervisor only to be told the upgrade they did to the system had a "glitch" and my folders are lost forever.  They could find Hillary's emails, why not mine and yours?!?!  I am HEARTBROKEN!!

 

Tags (1)
Email Expert

Re: lost folders


RSH916 wrote:

Suddenly I am missing almost 80% of my email folders (on the left)???


I have to ask----------do you see a small black arrowhead to the left of any of the remaining folders?  If so click on them and see if anything changes.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: lost folders


JustK1 wrote:

All of my folders went missing on 11/14.  Irreplacable things like pics and emails from my deceased Father.  I have spent hours with customer service, talked to a 5th tier supervisor only to be told the upgrade they did to the system had a "glitch" and my folders are lost forever.  They could find Hillary's emails, why not mine and yours?!?!  I am HEARTBROKEN!!

 


Oh my gosh, I feel for you!!  I got on this forum to figure out why my sent messages are suddenly gone.  But your story is devastating.  I've been in similar situations a couple times over the years and you're right, it is heartbreaking.  I'm so sorry, and I hope you somehow get your precious pictures and emails back. 

 

Arrgggggggggghhhhhhhhhh.  This "stuff" (I'd like to use a stronger word) is so frustrating!

Regular Visitor

Re: lost folders

I am told my Mac tech people there IS a way to reteive those folders but it takes work on Comcasts' part and they seem unwilling to do it.

Thank you for your kind words.  I have not give up all hope yet.

I am sorry for your losses as well.

New Poster

Re: lost folders

YES AND I CLICKED ON IT AND GUESS WHAT?  YOU ARE A LIFE SAVER BACK THEY ARE !

 

THANK YOU SO VERY MUCH.

Email Expert

Re: lost folders


RSH916 wrote:

YES AND I CLICKED ON IT AND GUESS WHAT?  YOU ARE A LIFE SAVER BACK THEY ARE !

 

THANK YOU SO VERY MUCH.


Other posters searching this question will want to know------------did you click on the arrowheads?  Was that it?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon