Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,240

members

88

online now

1,954,099

discussions

Top

lost email password

New Poster

lost email password

How do I retieve a forgotten email password?

Gold Problem Solver

Re: lost email password

To reset password:

Go to the homepage and scroll down to QUICK LINKS.  Look for Reset my password and click there.  A window will open, follow the steps to reset your password.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: lost email password

Quick Links > Reset Password

This does not work. It resets the Xfinity account password but does NOT reset the comcast.net email password. Emails will still not download with this 'fix'. I tried it multiple times.

 

What does work is getting a customer service person to go into the broken account and reset the password by typing in the password you want.