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lost email folders

New Poster

lost email folders

I've, for years, have had a "Personal Folder" on my email and now it's gone.  Comcast said it's an iphone problem.  I beleive them to be carzy as I've had the same cell phone for 8 years.

Anyone one else have this issue? I can't recover my "Person Folders"

Email Expert

Re: lost email folders

Can you still see the folder if you access the webmail using a computer and a browser?




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New Poster

Re: lost email folders

Yes!  The same thing happend to me.  And I lost a good portion of my trash.  Comcast seems to have decided to empty it for me.  This has happened in the past, but I have never lost an entire folder.  AND -- I have not used my iPhone today for e-mail so that can't be the issue for me.  This all started when they changed the format.  I have had nothing but problems.