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internet service on comcast.net I cannot get into my e-mail account through ChromeGoogle

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internet service on comcast.net I cannot get into my e-mail account through ChromeGoogle

I have an autoatic payment each month, so not your money yet. I am clicking on  Google Chrome and entering my username and password. I have been on this for the most of the morning and have had no trouble. After 3 p.m. I lost my internet and when I put in GC I sign in and it says that I have no account. Can you help me??