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internet explorer disconnect problem

Frequent Visitor

internet explorer disconnect problem

numerous times per day when I am browsing via internet explorer I get a window popping up that says my internet explorer has stopped unexpectedly then it reloads the page...not when I am browsing with chrome or edge though. any help?? this all seemed to begin after switched to windows 10.

Service Expert

Re: internet explorer disconnect problem


116 wrote:

numerous times per day when I am browsing via internet explorer I get a window popping up that says my internet explorer has stopped unexpectedly then it reloads the page...not when I am browsing with chrome or edge though. any help?? this all seemed to begin after switched to windows 10.


If using the native EDGE as your browser, be advised that users have reported issues with some websites using this browser.  If you upgraded to Windows10, you should still have the browser you had installed in your previous Windows install ( possibly IE11 ) and you can use that browser if you so desire.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Frequent Visitor

Re: internet explorer disconnect problem

Hi...I am not currently using Edge as my browser but it is an option. The closing problem occurs when I am using windows internet explorer.