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installing xfinity connect plugin for outlook 2016

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installing xfinity connect plugin for outlook 2016

good afternoon, not sure if this is the best board or not, selections were slim.  i am trying to install the xfinity connect plugin for outlook 2016.  after the download, i launched outlook and the connect wizard came up as expected.  for some reason, on the login panel, it is not accepting my password for my comcast id.  i know my password is correct since i had to login to comcast in order to get an download the plugin.  any ideas or thoughts?  thanks very much.