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inbox communications

New Poster

inbox communications

The inbox deletes any mail within 5 days.  I have been having this problem for the past month, changed the settings to never delete, and still it continues.  I can't find the solution.  It's only on 1 computer and I have 2.


Gold Problem Solver

Re: inbox communications

Do you use any other email programs in addition to XfinityConnect?  If yes, which ones and which versions?

Do you use a Smartphone or tablet?  Again, which one and version.


Which browser/version are you using?  Have you tried using a different browser, going to Preferences, and changing to NEVER there?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

New Poster

Re: inbox communications

I have the Preferences inmail box to never delete any files.  I only use comcast as a provider and do not delete from Smartphones.  This taking my emails into trash/deleting them if I haven't read them is not good.  this is a business and the emails need to be save.

Now what??????