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iPad, iPhones & iPods won't connect to WiFi, but Apple Laptop does

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Message 1 of 6
9,383 Views

My Apple MacBook Pro Laptop uses the WiFi at home just fine.

However, my other devices which include an iPad, iPhones and iPods, won't connect.

 

When we go to other locations, these devises connect to WiFi just fine. 

 

Any advice?

 

tnx,

 

5 REPLIES
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Message 2 of 6
9,363 Views

I also am having the same problem, waiting for any help on this.

 

Posted by
Email Expert

Message 3 of 6
9,347 Views

Are you using a Comcast-supplied gateway modem? These devices are garbage, you're much better off buying your own router. Call Comcast and ask them to put the modem in bridge mode.




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Posted by
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Message 4 of 6
9,344 Views

yes. we are using the Comcast supplied modem.

I haven't gotten anywhere calling Comcast before. I suppose it's time to try again.

 

Does anyone have any recommendations on a router that works well?

Posted by
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Message 5 of 6
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Welp, just got a new reply from Comcast.

 

They told us to bring our hardware in for a free upgrade. (crosses fingers)

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Message 6 of 6
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Solution

IT WORKS!

 

We went to Comcast and traded in our old stuff for the new.

 

We were given the Touchstone Telephone Gateway model # TG862, made by Arris.