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how do you chat? I get error messages telling me phone and name are required, but the form does not ask for this information!!!

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how do you chat? I get error messages telling me phone and name are required, but the form does not ask for this information!!!

I am trying to chat to get help moving email messages to a folder.  I see no way to do this!  But I can't chat with an agent because I get error messages saying phone and name are required.  But there is no room on the form for that information!!!