Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,810,072

members

46

online now

1,955,251

discussions

Top

how do i setup my email so mi know when the recepiant has opened the email

New Poster

how do i setup my email so mi know when the recepiant has opened the email

how do i setup my email so i know when a sent email has been recieved and opened

Gold Problem Solver

Re: how do i setup my email so mi know when the recepiant has opened the email

If you are using webmail, you can try using a feature called "Read receipts". Comcast's older "Zimbra" webmail ("web.mail.comcast.net/zimbra/...") does not support Read receipts, but the newer Open-Xchange "Appsuite" webmail ("connect.xfinity.com/appsuite/...") does. To request one, in the "Appsuite" Compose window, click Options, then "Request read receipt".

 

Many third party email programs and apps also support Read receipts, but . . .

Read receipts only work if both the sending and the receiving email software support them (most webmail systems don't), and typically only if the recipient grants permission to send them (many users, like me, never do). Given the limitations, consider including some version of "Please reply so I know you got this" with the message you send.