Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,860

members

550

online

29,428

topics

Top

folders & contacts missing when updated to new platform

New Poster

folders & contacts missing when updated to new platform

Hi, recently i upgraded to the new email platform and just now discovering that my folders and contact list are empty..were did they go???

Email Expert

Re: folders & contacts missing when updated to new platform

You can't fix this yourself.  So I'm escalating it to the forum admins for follow-up.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: folders & contacts missing when updated to new platform

 

ebayjim1953, have you tried to locate the emails via a search? Are the emails gone altogether? Please send me a private message with your full name and account related phone number for help. 

 

KenF

 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: folders & contacts missing when updated to new platform

When you changed to a new format a few months ago, I lost some very important emails that I'd been holding on to for several years. What happened to them???? Can I retrieve them?

Tags (1)
Official Employee

Re: folders & contacts missing when updated to new platform

 

cwmomace, thanks for reaching out. Are you unable to find this emails via a search as well? Were you accessing your emails via a different device and moved them around or deleted them?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 185 views
  • 0 kudos
  • 4 in conversation