Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




fake support emails

New Poster

fake support emails

servicecustomer1@comcast.com is sending out fake email warnings to try and steal account log on info. be advised do not follow link. i knew it was a scam the minute i saw it.

Gold Problem Solver

Re: fake support emails

This this link contains details about phishing and what a customer can do.


ALWAYS know that an email from Comcast will have the Comcast/ Xfinity logo in the from field, and if you hover over the From address you will see that it did not come from Comcast.

Do not open the email, just delete it.






Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.